Privacy Policy

Welcome to Seasons Pizza. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-seasons.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizza-seasons.rest), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). We encourage you to read this document in its entirety so you can make informed decisions about sharing your personal information with us.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We provide dine-in, takeout, and delivery pizza and related food services to our valued customers. Our contact details are as follows:

For all privacy-related questions, concerns, or requests, please contact us directly using the information provided above.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide to Us

When you interact with Seasons Pizza — whether by placing an order, creating an account, signing up for our newsletter, contacting our support team, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Name: First and last name for account creation and order processing.
• Contact Information: Email address, phone number, and mailing/delivery address.
• Account Credentials: Username and password for registered accounts.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial data necessary to complete transactions. Note that full payment card data is processed through secure third-party payment processors and is not stored directly on our servers.
• Order Information: Details about the items you order, special instructions, delivery preferences, and order history.
• Communications: Messages, feedback, reviews, and correspondence you send us via email, contact forms, or other channels.
• Promotional Participation: Information submitted when entering contests, promotions, or responding to surveys.

2.2 Information Collected Automatically

When you visit pizza-seasons.rest, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This automatically collected data includes:

• Usage Data: Pages you visit, links you click, time spent on pages, referring URLs, and navigation paths through our website.
• Device Information: Your device type, operating system, browser type and version, screen resolution, and device identifiers.
• IP Address: Your Internet Protocol (IP) address, which may be used to approximate your geographic location.
• Log Data: Server logs that record access times, error reports, and other diagnostic information.
• Location Data: Approximate geographic location derived from your IP address, or precise location if you grant permission through your browser or mobile device for delivery purposes.
• Cookie Data: Information stored in cookies and similar tracking technologies placed on your device (see Section 7 for more detail).

2.3 Information from Third Parties

We may receive information about you from third-party sources and combine it with data we already hold. This may include:

• Information from third-party food delivery platforms or partner services if you use them to access our offerings.
• Social media platforms if you connect your social media account to our Services or interact with our social media pages.
• Analytics and advertising partners who help us understand how users interact with our website.
• Payment processors and fraud prevention services that assist with secure transaction processing.

3. How We Use Your Information

Seasons Pizza uses the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your account on our website.
• Send you order confirmations, receipts, and updates regarding your orders.
• Respond to your questions, comments, and customer service requests.
• Facilitate payment processing and prevent fraudulent transactions.
• Provide personalized recommendations based on your order history and preferences.

3.2 Marketing and Promotions

• Send promotional emails, newsletters, special offers, and discounts — but only if you have opted in to receive such communications.
• Notify you about new menu items, limited-time offers, events, and seasonal promotions.
• Conduct contests, sweepstakes, and loyalty reward programs.
• Display targeted advertisements on our website and third-party platforms based on your interests and browsing behavior.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

3.3 Analytics and Improvement

• Analyze usage patterns and trends to improve our website's functionality and user experience.
• Monitor and analyze the effectiveness of marketing campaigns.
• Conduct internal research and development to enhance our menu and service offerings.
• Generate aggregate, anonymized statistical data about our users' demographics and behaviors.

3.4 Legal and Safety Purposes

• Comply with applicable federal, state, and local laws, regulations, and legal obligations.
• Enforce our Terms of Service and other applicable agreements.
• Detect, investigate, and prevent fraudulent activity, security breaches, and other illegal conduct.
• Protect the rights, property, and safety of Seasons Pizza, our customers, and the public.
• Respond to lawful requests from government authorities and law enforcement agencies.

4. Legal Basis for Processing Your Information

As a business operating in the United States, we rely on the following legal grounds when processing your personal information:

• Contractual Necessity: Processing necessary to fulfill orders and perform the services you have requested.
• Legitimate Interests: Processing based on our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing — provided these interests are not overridden by your rights and interests.
• Consent: Where you have explicitly consented to a specific processing activity, such as receiving marketing emails or accepting non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal proceedings.

5. Sharing Your Information with Third Parties

Seasons Pizza does not sell your personal information to third parties. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers

We share information with vendors and service providers who assist us in operating our business and delivering our Services. These partners are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Service providers may include:

• Payment processors (e.g., companies that handle credit card transactions securely).
• Delivery and logistics partners who fulfill your food delivery orders.
• Email marketing platforms used to send promotional communications.
• Website hosting and cloud infrastructure providers.
• Analytics services (e.g., Google Analytics) that help us understand website traffic and usage.
• Customer support tools and platforms.
• Fraud detection and cybersecurity services.

5.2 Business Transfers

If Seasons Pizza is involved in a merger, acquisition, asset sale, financing, or any other form of corporate reorganization, your information may be transferred to the acquiring entity. We will notify you before your personal information becomes subject to a different Privacy Policy.

5.3 Legal Requirements

We may disclose your personal information when required to do so by law, or in good faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Cooperate with law enforcement or regulatory authorities.
• Enforce our Terms of Service or protect our legal rights.
• Protect the safety and rights of our customers, employees, or the general public.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for analytics, research, marketing, or other business purposes. This type of data sharing does not constitute a disclosure of personal information.

6. Data Security

The security of your personal information is a top priority at Seasons Pizza. We implement a range of administrative, technical, and physical security measures designed to protect your data from unauthorized access, loss, misuse, disclosure, alteration, or destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to authorized employees, contractors, and service providers on a need-to-know basis.
• Payment Security: Payment card information is processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors.
• Regular Audits: We regularly review our information collection, storage, and processing practices and security measures to guard against unauthorized access.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the stated purposes.
• Incident Response: We maintain a data breach response plan and will notify affected users and applicable regulatory authorities in the event of a confirmed security breach, as required by law.

7. Cookies and Tracking Technologies

Seasons Pizza uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant advertisements. Cookies are small text files stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including maintaining your session and enabling core features like shopping cart and order processing.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data and generating reports.
• Functional Cookies: Allow our website to remember your preferences, such as language settings, saved addresses, and past orders.
• Marketing and Advertising Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns across different platforms.

7.2 Managing Your Cookie Preferences

You can control cookie settings through your browser preferences at any time. Most browsers allow you to refuse, delete, or receive notifications about cookies. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the specific cookies we use and how to manage them, please review our full Cookie Policy available on our website.

Additionally, you may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Tool.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

When personal information is no longer required for its original purpose and no legal obligation necessitates its retention, we will securely delete or anonymize it in accordance with our internal data retention procedures.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Seasons Pizza is committed to honoring these rights. We describe the most common rights below:

9.1 General Privacy Rights (All U.S. Residents)

• Right to Know: You have the right to request information about what personal data we have collected, used, disclosed, and sold about you.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

9.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know and Access: Request disclosure of the specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: Request deletion of personal information we collected from you, subject to exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: Direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. As noted above, Seasons Pizza does not sell personal information in the traditional sense.
• Right to Limit Use of Sensitive Personal Information: Request that we limit the use of your sensitive personal information to specified purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality because you exercised a privacy right.
• Right to Data Portability: Receive a copy of your personal information in a portable and readily usable format.

To submit a CCPA/CPRA request, please contact us at [email protected] with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days, with an extension of up to an additional 45 days where reasonably necessary.

9.3 How to Exercise Your Rights

To exercise any of the privacy rights described in this section, you may contact us using the following methods:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line.
• Website: pizza-seasons.rest — Use our online contact form.

We may need to verify your identity before fulfilling your request. We will not use personal information provided for identity verification for any other purpose. We will respond to verifiable requests within the timeframe required by applicable law.

10. Children's Privacy

Seasons Pizza's website and online Services are intended for use by individuals who are 18 years of age or older. We do not knowingly solicit, collect, or retain personal information from children under the age of 18. Our ordering and account registration processes are not designed for use by minors.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and will not knowingly collect data from children under the age of 13 under any circumstances. For users between the ages of 13 and 17, we strongly encourage parental supervision and guidance when using any online services.

11. International Data Transfers

Seasons Pizza is based in the United States and operates primarily within the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transmitted to, stored in, and processed within the United States, where data protection laws may differ from those in your home country.

By using our Services, you consent to the transfer of your information to the United States and acknowledge that the data protection laws of the United States, including those at the federal level under the Federal Trade Commission Act (FTC Act), and applicable state laws such as the CCPA/CPRA (for California residents), will govern the processing of your information.

We take reasonable steps to ensure that any international data transfers comply with applicable legal requirements and that your information remains protected to a standard consistent with this Privacy Policy. Where required, we implement appropriate safeguards such as standard contractual clauses or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

Our website, pizza-seasons.rest, may contain links to third-party websites, social media platforms, or online services that are not owned or controlled by Seasons Pizza. This Privacy Policy applies only to our own website and Services. We are not responsible for the privacy practices, content, or security of any third-party sites.

We encourage you to review the privacy policies of any third-party websites or services you visit. Clicking on a link to a third-party website does not imply our endorsement of that site or its privacy practices.

13. FTC Act Compliance and Consumer Protection

Seasons Pizza is committed to fair and transparent business practices as required by the Federal Trade Commission Act (FTC Act). We will not engage in unfair or deceptive trade practices with respect to the collection, use, or disclosure of your personal information. Specifically, we commit to:

• Providing clear and accurate disclosures about our data practices in this Privacy Policy.
• Honoring any privacy representations we make to consumers.
• Implementing reasonable data security measures appropriate to the sensitivity of the data we collect.
• Providing consumers with meaningful choices about how their data is used for marketing purposes.
• Not engaging in the unauthorized sale of consumer data to third parties.

14. State-Specific Privacy Rights

In addition to California residents' rights under CCPA/CPRA, residents of certain other states may have additional privacy rights under applicable state laws. These may include, but are not limited to:

• Colorado: Colorado Privacy Act (CPA) — rights to access, correct, delete, portability, and opt-out of targeted advertising and sale of personal data.
• Virginia: Consumer Data Protection Act (CDPA) — similar rights to access, correct, delete, portability, and opt-out.
• Connecticut: Connecticut Data Privacy Act (CTDPA) — rights to access, correct, delete, obtain a copy, and opt-out of targeted advertising.
• Utah: Utah Consumer Privacy Act (UCPA) — rights to access, delete, portability, and opt-out of targeted advertising.

Residents of these states may submit a privacy rights request to Seasons Pizza at [email protected]. We will respond in accordance with the applicable state law's timelines and requirements.

15. Filing a Complaint

If you have concerns about how Seasons Pizza handles your personal information and believe we have failed to address your concerns adequately, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Contacting Seasons Pizza First

We encourage you to contact us first so we have the opportunity to resolve your concern directly:

• Email: [email protected]
• Website: pizza-seasons.rest

We commit to acknowledging your complaint within 5 business days and providing a substantive response within 30 days.

15.2 Federal Trade Commission (FTC)

If you believe that your consumer privacy rights have been violated and our response has been unsatisfactory, you may file a complaint with the Federal Trade Commission (FTC), the primary federal agency responsible for consumer protection in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.3 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA), the state agency established to enforce the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

Additionally, California residents may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy

15.4 Other State Residents

Residents of other states may contact their respective state Attorney General's office or consumer protection agency if they believe their privacy rights have been violated. We encourage you to visit your state government's official website to find the appropriate regulatory body.

16. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for responding to DNT signals. At this time, our website does not respond to DNT browser signals in a uniform way. However, you may still control tracking through the cookie management options described in Section 7 of this policy.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website at pizza-seasons.rest with a revised "Last Updated" date.
• Notify registered account holders via email if the changes are significant.
• Where required by law, obtain your renewed consent before applying new processing practices to your existing data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any updates to this policy constitutes your acknowledgment of the revised terms.

18. Contact Information for Privacy Inquiries

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please do not hesitate to reach out to us. We take all privacy-related communications seriously and are committed to responding promptly and transparently.

We strive to respond to all privacy-related inquiries within 10 business days. For formal privacy rights requests, we will respond within the timeframes mandated by applicable law (generally 45 days with a possible extension).